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Platform & tech support

For things related to the Ramble platform:

• Bugs or snags (issues signing up, uploading photos, completing the insurance flow, etc.)
• Other questions about how Ramble works

Underwriting & policy questions

For questions about coverage and underwriting:

• Application review, eligibility, limits, valuations and appraisals
• Underwriting questions that go beyond FAQ

Claims processing

As a reminder, all claims are submitted directly in the Ramble dashboard. For more on the following during the claims process:

• Status updates or questions about an existing claim
• Payment method and timing for claim settlements

Claims are typically acknowledged within one business day and resolved as quickly as possible, often within 24–48 hours once all information is received.